FAQs

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Frequently asked questions

What types of construction machinery do you sell?

At Terraworks Machinery Inc., we specialize in a diverse range of construction equipment from Nicosail Machinery, including excavators, loaders, backhoes, compactors, and various other earthmoving and construction machines. Each category includes a variety of models to suit different project scales and requirements.

Can I test the equipment before purchasing?

Absolutely! We encourage you to schedule a demo session where you can see the machinery in action and get a feel for its operation. Our experienced staff will be on hand to guide you through the features and performance of the equipment.

Do you offer financing options for purchasing machinery?

Yes, we understand that construction machinery is a significant investment. We offer various financing options to accommodate your budget and cash flow needs. Our sales team can provide you with detailed information and help you choose a plan that best suits your financial situation.

What kind of technical support do you provide post-purchase?

Terraworks Machinery Inc. prides itself on comprehensive post-purchase technical support. Our dedicated technicians are available for on-site visits, troubleshooting, and advice to ensure your machinery operates optimally. We also offer remote support for quick guidance and solutions.

How do you handle service and maintenance requests?

We have a full-service maintenance department staffed with certified mechanics who perform everything from routine service checks to complex repairs. You can bring your machinery to our facility or schedule an on-site service visit. Preventative maintenance plans are also available to keep your equipment in top condition.

What kind of warranty comes with your construction machinery?

Our equipment from Nicosail Machinery comes with a manufacturer’s warranty, which typically covers defects in materials and workmanship for a specified period. For additional peace of mind, we also offer extended warranties and service contracts. Please contact our sales team for detailed warranty information for each product.

Do you provide training for the equipment?

Yes, we offer comprehensive training sessions for all our construction machinery. These sessions can be conducted at our facility or your job site and are tailored to ensure your operators can handle the equipment safely and efficiently.

Can I buy spare parts from you?

Certainly! We stock a wide range of genuine spare parts for all the construction machinery we sell. Our parts department can help you find the exact part you need and advise on proper installation.

How quickly can you deliver construction machinery after purchase?

Delivery times can vary based on the specific model and current availability. Generally, we strive to process and dispatch your equipment as swiftly as possible, often within a few business days. For more accurate timelines, please contact our sales department.

Do you offer equipment rentals?

While our primary focus is on sales, we do have a rental program for customers who need machinery on a short-term basis. Availability may vary, so please reach out to us for current rental options and terms.